We looked at misunderstood or under-understood requirements yesterday and so enough said on that. Now on to the 2nd reason for the lack of quality in outsourcing; lower skilled resources.
Let me start by saying that there are many, many, many (see, I can’t emphasize that enough) skilled resources in India and other offshore countries. No question about it. However, there are also many, many, many not so skilled resources.
I know for a fact that in India, anyone who knows anything about IT has hung a shingle and opened an IT company. Similarly other companies have sprung up offering everything from financial consultation to helpdesk support at “low cost”. And that’s where the dilution of the talent pool has happened.
Having been a Corporate America slave for more than two decades, the best thing I achieved was acquiring skills that are hard to come by if you have never worked in Corporate America (let me just say that General Motors is a training ground of the highest order).
In India, given the need for employees due to the demand from the West, it is no wonder that anyone who has taken even a three month crash course in technology is considered a viable employee at a technology firm.
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